Remote Security Operations

United Kingdom
Services
Remote Security Operations

Remote Security Operations Overview

Our team of qualified security professionals operate from a secure remote location and deliver a wide range of security operations services to act as a replacement or extension for your security control room.

Trusted by businesses throughout the UK, you can be confident we’ll be there when you need us.

G4S remote security & monitoring operations services will:

Provide a permanent eyes on

Round the clock vigilance over your people, premises and assets.

Resolve issues faster

Our monitoring and diagnostic service includes triage, diagnostics, and reactive security measures to swiftly address any issues.

Identify the cause of your issues

We provide detailed diagnosis and investigation services to proactively mitigate future incidents, enhancing your security.

Provide a robust physical response

Count on our efficient escalation paths involving G4S reactive solutions, client collaboration, and emergency services for rapid physical site response when you need it most.

Our Remote Security Operations Capabilities

Alarm Monitoring | Round the clock robust monitoring of your site infrastructure and rapid response

What happens when the intruder alarm sounds? For many companies, intruder alarms place an unnecessary burden on staff to respond round the clock. For others, insurance premiums dictate a fit for purpose round the clock response process. G4S offer:

A reliable and professional monitoring service from our Security Operations Centre, with rapid response when your fire or intruder alarm sounds.
Our Cat II NSI Gold Standard BS5979, BS8484, IS228 accredited continuous monitoring service, operates from a secure location 24 hours a day, 7 days a week, 365 days per year to protect you, your assets and property.
Our site is highly secure and works closely with our mobile response team to provide a physical response when necessary.
We are the industry experts, trusted to monitor over 64,000 critical connections.
A variety of alarm signalling device providers including BT Redcare and CSL. We offer devices which use either WIFI, mobile networks, or a combination of both to provide effective signalling back to our Alarm Receiving Centre.

Asset and Vehicle Tracking | Protect and monitor your VIP and assets whilst they are on the move

Both your VIPs and valuable assets are at their most vulnerable when they are on the move. Common threats include hijacking, kidnapping, or theft. To mitigate this, G4S offer:

Effective asset and vehicle tracking systems that ensure your important personel and items are secure during transportation, supported by a remote service able to diagnose and respond immediately.
Real time 24/7 monitoring from our monitoring station, where we provide diagnostics and can quickly link incidents to a physical response team. We use a combination of RFID, GSM, and GPS technologies.
Panic devices and cabin locking for emergencies.
Pre-agreed action plans in the event of an alert such as a change in temperature, sudden movement, or moving to an unexpected location.

Remote Access | Safely manage your out-of-hour site access requests

Have you ever needed to allow deliveries out of hours, or needed to give access to staff, contractors, or delivery drivers after everyone has gone home? G4S offer remote access services which include:

A customer-focused, friendly service using two-way audio to manage access requests.
We connect your intercom to our Security Operations Centre via a secure internet connection, allowing for a safe and secure means of promptly and professionally responding to your staff and visitors.
Identifying unauthorised access with immediate response, liaising with local or mobile security access for rapid investigation.

Remote Surveillance | Real time remote video monitoring and surveillance provides a permanent protection for your site

Our teams of qualified security professionals operate around the clock and provide a permanent ‘eyes on’, using your existing CCTV platform and analytics to identify and escalate unusual or suspicious activity, before taking swift and decisive action. Our monitoring technology is complemented with a professional and reliable service offering which includes:

24 x 7 x 365 monitoring facility that is fully resilient, has full system redundancy, and is accredited to Cat II NSI Gold Standard, BS5979, BS8484 and IS228.
The service can be completed with G4S physical or mobile guarding for a physical response when it is needed.
Software that can filter and eliminate false alarms, with smart analytics that ensure proactive response to inappropriate or suspicious activity.

Lone Worker Protection | Meet your duty of care for isolated workers

An estimated 6.8 million people work alone in the UK. All employers have a duty of care to provide effective security support for these workers, which can be a complex and challenging task. That’s where we can help, G4S offer:

Monitoring of staff working alone in harsh or dangerous environments, creating the safest possible environment.
A permanent connection and rapid response when needed.
Our technology offering includes a mobile-only application, ruggedised smart phones, and panic devices together with multi-network connectivity, putting your workers in permanent connection with our 24*7 support centre who will intervene when required, assessing and organising a physical response when needed.

G4S are trusted by the UK’s largest public services department to supply mobile and fixed worker protection, with remote monitoring across 800 UK sites.

G4S Security Operations Centre

G4S operates a fully accredited Cat II NSI Gold Standard Security Operations Centre, to either supplement or replace your in house security operation.

Job Centre Security

Our trained and 10 year vetted security professionals handle hundreds of cases every week, quickly and effectively. Our team works diligently through each incident, coordinating with local police and emergency services. Our remote security team is an ideal supplement to your in-house resource, allowing you to operate with 24*7 cover without the costs of a full time resource.

Quick Figures

64,000

Alarms Monitored

11,475

Lone Workers Supported

4,375

Monthly Incidents Reported

G4S Remote Security Operations Videos

Personal Protection & Connected Security

Travis Heaven, Managing Director of Duress, provides a run down of their products including Phoenix safety cards, the Falcon watch, and the body-worn Eagle product.

G4S Remote Security Operations Brochures

Remote Monitoring Services

Need more detail on our remote security service offering? Discover our remote monitoring capabilities.

Remote Surveillance

Looking for permanent ‘eyes on’ without the costs of a full time on site security presence? Find out more about remote surveillance.

Alarm Monitoring

Looking for protection when your property is left vacant? Find out more about real time alarm monitoring.

Connected Security for Personal Protection

Link frontline staff, security officers and security operations with our connected security programme.

Cross-Border Monitoring & Response

This paper outlines the challenges in the international supply chain industry and identifies how G4S can address them.

Lone and Remote Worker Protection

Find out more about how we support staff working remotely or alone.

Managed Security Operations

Read how we worked with one of the UK's largest natural gas distribution companies to implement a holistic end-to-end security service managed through our G4S Security Operations Centre.

G4S Partners with Duress to Revolutionise Frontline Worker Safety

G4S proudly announces an exclusive partnership with Australian safety technology company Duress.

Security Operations Centre in Belfast crowned ARC of the Year

Congratulations to Curtis McClements and the whole Security Operations Centre team based in Belfast, who won the Irish Security Industry Award for Monitoring Station (ARC) of the Year.

What BT's PSTN Network Switch Off Means for your Security Systems

Find out what BT’s decommission of the analogue network means for your security systems.

Choose the right Remote Security and Monitoring solution for your business

Whether it is intruder alarms, lone worker supervision, video surveillance, or site access, a professional and reliable remote monitoring service makes all the difference.

Business priorities, resource limitations all impact the ability to deliver a service in house. We operate a 24 * 7 remote monitoring facility, operating in accordance with the highest standards and following strict protocols to investigate and organise appropriate responses when needed.

Our staff may work remotely but will feel like one of the team. Get in touch, you’ll find us friendly and knowledgable.

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Remote Security Operations

Remote Security Operations Overview