This privacy notice describes how we collect and use personal information about you in accordance with the General Data Protection Regulation (GDPR).

It contains important information on how and why we collect, store, use and share personal information, your rights in relation to your personal information and on how to contact us and supervisory authorities in the event you have a complaint.

G4S collects, uses and is responsible for certain personal information about you. When we do so we are regulated under the GDPR which applies across the European Union (including in the United Kingdom) and we are responsible as ‘controller’ of that personal information for the purposes of those laws.

What information do we collect 

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

On our websites we collect and use personal information (including personal contact information, information from your device or website usage information) in order to:

• Respond to queries or requests submitted by you
• Process orders or applications submitted by you
• Administer or otherwise carry out our obligations in relation to any agreement you have with us
• Anticipate and resolve problems with any services supplied to you
• Improve your experience on our website

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

We use different methods to collect data from and about you including through:

Direct interactions: You may give us some information about you by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:

• apply for our products or services;
• create an account on our website;
• subscribe to our service or publications;
• request marketing to be sent to you;
• enter a competition, promotion or survey; or
• give us feedback or contact us.

Automated technologies or interactions: As you interact with our website, we will automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. Please see our cookies policy for further details.

Third parties or publicly available sources: We will receive personal data about you from various third parties such as analytics providers or analytics networks.

Information collected from other sources

We also collect cookies on our site for performance related tasks. You can read about the cookies we collect here: http://www.g4s.com/en/site-tools/cookies-policy

We collect information to analyse the performance of our websites and how different parts of our website  are used. We use Google Analytics to do this. 

Google analytics stores information about how users get to our sites and from which device types, how content is being used whilst on the site and how long users spend on our site.
 
Google Analytics also provides information on interests and demographics of our visitors.

The information is collected using a tag placed on our websites and does not relate to any personally identifiable information being collected.

G4S does not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.

You can read Googles Data Processing Amendment online here.
You can read Googles Data retention policy here

G4S has set our analytics not to expire i.e. the information will be retained in order to allow us to analyse trends in our website usage over time.

We also use Hotjar data to improve our website by identifying areas of enhancement in the website user experience. We use Hotjar data to track the performance of our marketing campaigns and to improve the overall user experience of our website.

We do not share Hotjar data with any third parties. Users can opt out of having their data collected by Hotjar by following the instructions on Hotjar's privacy policy.

More information is available on the Hotjar website. You can make a request for this information via our normal Subject Access Request process. Full technical information about the cookies used by Hotjar and what they do can be found in their online documentation.

How can I opt-out of this data collection

If you want to opt out of Google Analytics collection you can install a browser add on.
If you wish to opt out of data collection for demographic and interest data you can do this using Google Ad Settings here.

You can manage your consent via our consent management solution or your browser.

How we use your personal information

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• We will share personal information with other G4S businesses as appropriate in order to respond to your queries or requests.
• Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
• Where we need to comply with a legal obligation..

We will not share your personal information with any other third party and we will only provide your personal information which we consider is necessary for the performance of that reason.

Whether we need your consent

We do not need your consent if we use special categories of your personal information in accordance with our written policy to carry out our legal obligations. In limited circumstances, we may approach you for your written consent to allow us to process certain particularly sensitive data. If we do so, we will provide you with full details of information that we would like and the reason we need it, so that you can carefully consider whether you wish to consent. 

We will inform you and ask your consent to use cookies on our website.

How long your personal information will be kept

We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including the purposes of satisfying any legal, accounting, or reporting requirements.

We will hold personal data for the period we are required to retain this information by applicable UK tax law (currently 6 years). In some circumstances we may anonymise your personal information so that it can no longer be associated with you, in which case we may use such information without further notice to you. 

G4S has agreed to retain the information collected in Google Analytics indefinitely in order to allow us to analyse trends in our website usage over time.  This is not personally identifiable information. 

Transfer of your information out of the EEA

We may transfer your personal information to other G4S businesses which are located outside the European Economic Area (EEA) in order to respond to any queries submitted to us via our website or social channels. 

You can see the full list of the countries where G4S operates using the country sites selector in the top navigation of our website. 

Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

• We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission.
• Where we use certain service providers, we may use specific contracts approved by the European Commission which give personal data the same protection it has in Europe.

Your rights

Under the GDPR you have a number of important rights free of charge. Under certain circumstances, you have the right to:

• Request access to your personal information and to certain other supplementary information that this Privacy Notice is already designed to address.
• Request correction of the personal information that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected.
• Request erasure of your personal information. This enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal information where you have exercised your right to object to processing (see below).
• Object to processing of your personal information where we are processing your personal information for direct marketing purposes.
• Object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you.
• Object in certain other situations to our continued processing of your personal information.
• Request the transfer of your personal information to another party.
• Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner’s Office (ICO) on individuals’ rights under the General Data Protection Regulation which is accessible via https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/.  

In some circumstances you can claim compensation for damages caused by our breach of any data protection laws.

If you would like to exercise any of those rights, please:

• email, call or write to us at dataprotectionreport@g4s.com
• let us have enough information to identify you, 
• let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill), and
• let us know the information to which your request relates.

In the limited circumstances where you may have provided your consent to the collection, processing and transfer of your personal information for a specific purpose, you have the right to withdraw your consent for that specific processing at any time. 

To withdraw your consent, please contact dataprotectionreport@g4s.com. Once we have received notification that you have withdrawn your consent, we will no longer process your information for the purpose or purposes you originally agreed to, unless we have another legitimate basis for doing so in law.

Keeping your personal information secure

We have appropriate security measures in place to prevent personal information from being accidentally lost, or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.

We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

Data protection officer

We have appointed a data protection officer (DPO) to oversee compliance with this privacy notice. If you have any questions about this privacy notice or how we handle your personal information, please contact the DPO by emailing dpo@g4s.com.

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues.

Changes to this privacy notice and your duty to inform us of changes

This privacy notice was published on 22nd May 2018 and last updated on 4th November 2020.
We keep our privacy policy under regular review and reserve the right to update this privacy notice at any time, and we will provide you with a new privacy notice on this page www.g4s.com/privacy.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

How to contact us

Please contact our Data Protection Officer on dpo@g4s.com if you have any questions about this privacy notice or the information we hold about you.

If you would like to report any issues with our website please contact webmaster@g4s.com 

For more information about the cookies we collect on this site please see our cookies page.