An OSO, or Operations Support Officer wears many hats throughout the day. The role can shift depending on the needs at the moment, but the three core functions of an OSO at Mount Gambier Prison (MGP) are; Registration, Control, and Property.

1. Registration: we are the meticulous gatekeepers ensuring everything entering and leaving the jail is accounted for. We also schedule visits for inmates to family/friends via face-to-face or Zoom at the end of the week.

2. Control: we are the watchful eyes of MGP, control monitors a network of cameras all over the jail, ensuring security and diligently logging any events. When needed, we become the gatekeepers within the prison, controlling access and movement through sections of the prison.

3. Property: we the logistics experts of MGP, property orchestrate a smooth flow of prisoner movement. Throughout the week, we coordinate outgoing transfers to other institutions and incoming arrivals from other prisons or South Australia Police. We also fulfil prisoner requests for prison-issued clothing or items from their lockers.

What are some of the biggest differences you’ve noticed between the role of an OSO and a CO?

One of the biggest differences between an OSO and a CO is prisoner interaction. While COs face inmates daily, OSOs play a crucial role in security from a different perspective. We are the guardians of what enters and exits the jail, ensuring nothing compromises safety. Imagine us as the prison's eyes and ears, constantly monitoring and logging events. When situations arise, we're the silent support behind the COs, providing vital information and backup.

For new recruits unsure about the level of prisoner contact, can you describe the situations where OSO’s might interact with inmates?

Sure, OSOs might not be chatting with inmates every day like CO’s are, but that doesn't mean we don't have our ways of interacting. We're kind of like the prison's emergency hotline in the control room, answering inmate intercoms and jumping in to help if things get dicey. When Property is on duty, we deal directly with inmates during transfers and locker requests, making sure everything goes smoothly without any security snags. Even though it's not a constant thing, these interactions are key to keeping things calm and safe inside these walls.

Can you elaborate on some of the most valuable aspects of the training you received?

While classroom training provided a solid foundation, shadowing different OSOs was the real game-changer. It brought everything to perspective, transforming abstract concepts into practical skills. The best part? Learning from a diverse group of colleagues. Each OSO had their own approach, allowing me to observe different techniques and pick the ones that resonated with me most. Shadowing wasn't just about learning tasks; it was about discovering the best way to excel in this role.

What are some of the perks and benefits you enjoy most about working at Mount Gambier Prison?

One of the biggest advantages of working at MGP (and most would agree!) is the fantastic work-life balance. The schedule typically offers three workdays with four days off, giving you ample time to recharge and pursue your interests. Another great perk is the gym discount – it's the perfect excuse to stay active and take care of your health!

Looking back at your first few months, what advice would you give to someone starting as an OSO at Mount Gambier Prison?

Here are a few key pieces of advice I'd offer new OSOs: take your time. This isn't a race, it's a marathon – just like someone wise once told me. Security is paramount, so don't rush bag checks, box inspections, or gate openings. Double-check everything until you're confident. And remember, mistakes happen to everyone. The most important thing is to own up to them and learn from the experience.

Is there anything else you wish you had known before starting as an OSO that you think would be helpful for new recruits?

There are two key skills that I wish I had known before starting as an OSO: tech savviness and emotional intelligence. While visit booking requires some computer skills, don't worry – we'll provide thorough training, so you'll be a pro in no time! Emotional intelligence is also important. Even though interaction with inmates might be limited, sometimes you'll need to pick up on nonverbal cues. This can be challenging at times, but remember, it's a skill you can develop and I am still learning.

The final point to consider is maintaining a healthy work-life balance. It can be tough to leave work stress at the gate, but it's crucial for your well-being. While the job can be mentally demanding, the rewards are equally fulfilling.